An AI receptionist that answers, books and reminds — around the clock

Clinics, salons and service businesses live on bookings, and most bookings now start with a WhatsApp message. The questions repeat all day: how much is it, who is available, do you have anything this evening, where are you. Each one interrupts a receptionist who is also checking people in and answering the phone.

Then the day ends. A third of enquiries land when nobody's working, and customers comparing options message three or four businesses at once. The one that replies first usually gets the booking. A full-time front desk hire runs $1,100–1,650 a month and still only covers eight hours. An AI receptionist covers the other sixteen, and takes the repetitive questions off your team during the day.

Clinics and medical centres

Patients ask about consultation fees, doctors, timings and directions. The AI receptionist answers those from your information and books the appointment. It handles the front desk, not medicine: symptoms, results and anything clinical are handed to your staff with the whole conversation. OrcaFlo has a dedicated page on its WhatsApp receptionist for clinics, and we cover the full clinic workflow on automation for clinics.

Salons, spas and beauty

Clients want prices and the next free slot, often from a photo of a look they like. The assistant can read photos and voice notes, quote your price list and book the chair, even while your team is with clients. More on salon and spa automation.

Service businesses

For home services, studios, gyms and professional services, the receptionist qualifies the enquiry, asks the questions your team would ask, scores the lead cold, warm or hot, and books a visit or call. Leads who go quiet get follow-ups at 24 hours, 3 days and 7 days.

• 9:40 PM: a customer asks, in Arabic, how much a treatment costs and whether there's anything tomorrow evening. The receptionist answers with your price and offers two free times.
• 9:41 PM: the customer picks one. The booking is confirmed and added to your calendar.
• Next day, 2 hours before: a reminder goes out. The customer asks to move it; the receptionist offers new times and reschedules.
• After the visit: a personalised review request is sent on WhatsApp.

Your team didn't touch any of it — and the owner brief that evening shows the booking, plus any questions customers kept asking.

OrcaFlo is our own product, so we set it up, tune it and support it directly. You get an assistant that sounds like your business in Arabic and English, a team that knows which questions should always go to a person, and no lock-in. If you also want booking-related automations beyond WhatsApp — reminders from your existing booking system, review flows, reports — we build those as Custom Automation.